Refund and Returns Policy

We work hard to provide good customer service and high-quality products. We want our customers to be happy with their purchase. If they’re not, we want them to tell us so we can fix the problem. To contact our customer service team please email us at contact@leatherbags.co.nz

Please read through our terms and conditions before making your purchase. This will help you understand what is expected of you and what you can expect from us.


Please note we do not refund for change of mind so please choose wisely.

Returning a damaged or defective product

If you receive a damaged or defective product, please contact us at contact@leatherbags.co.nz with a photo of the faulty item within 14 days of purchase. The fault should be obvious right away. A fault is a defect in appearance or function.

Need help?

Contact us at contact@leatherbags.co.nz for questions related to refunds and returns.

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