We have taken careful steps to ensure we’re able to deliver high quality products with each product that we have on our store, which is why every product within our store is covered by a 12 month warranty.
Nearly all of the products on our website are made from full grain leather, with most of those items being processed via vegetable tanning and dyed by hand. It’s important to bare in mind, that a result of this tanning process means that no two products are the same and each item can be slightly different in colour or texture. This is not a defect, but we consider it to enhance the product as much like a fingerprint it renders the bag unique.
Each product within our inventory is careful crafted by artisans based in Italy and each product is thoroughly checked by our quality control team. Bare in mind, that small veins, wrinkles and scratches which will eventually happen over the years our products will last you, further add to natural look . This means that every piece of leather is unique.
The warranty covers damage such as broken zips, broken closures, unstitched lining, etc. It doesn’t cover leather damage.
If any problem occurs with the product that you’ve received from us, please contact us at firstname.lastname@example.org